return-policy

Refund, Cancellation & Delivery Policy

Effective Date: August 16, 2025
Last Updated: August 16, 2025

At Luxe Aura, we prioritize customer satisfaction and transparency. Please read our Refund, Cancellation & Delivery Policy carefully to understand how orders, deliveries, and refunds are managed.

1. Delivery / Shipping Policy

Orders are processed and shipped within 24–48 hours of confirmation.
Estimated delivery time: 3–7 business days, depending on your location.
We offer both Prepaid and Cash on Delivery (COD) options.
Shipping Charges: ₹60 on orders below ₹450. Free shipping on orders above ₹450.
COD Charges: ₹50 cash handling fee (non-refundable).
Please ensure the shipping address is complete and accurate to avoid delivery issues.
If a package is visibly damaged, please do not accept it and contact our support team immediately.

2. Cancellation Policy

You may cancel an order before it is shipped by contacting us via email or WhatsApp.
For prepaid orders, refunds will be credited back to the original payment mode within 4–5 business days.
Once an order is shipped, cancellations are not possible. Instead, you may request a return after delivery.

3. Return & Refund Policy

We offer a 48-hour easy return/replacement window from the time of delivery.
If you receive a damaged, wrong, or missing product, please share clear photos and an unboxing video with us (mandatory for claims).
Unboxing video must clearly show the shipping label, order ID, and product condition without cuts/edits.
Approved claims will receive a free replacement or a full refund.
For "No Questions Asked" returns, the product must be unused, in original packaging, and returned at the customer’s expense (self-ship).
The refund will be credited to the source account with in 7-10 business days after product passes quality check. ALso , the exchanged product will be delivered within 7 -10 business days
Customized or personalized jewelry is not eligible for return unless defective.