Terms and Conditions
Effective Date: August 16, 2025
Last Updated: August 16, 2025
Welcome to Luxe Aura. These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and services. By accessing or using any part of Luxe Aura, you agree to be bound by these Terms. If you do not agree, you may not access our services.
1. Use of Services
You must be at least 18 years old or have consent from a parent/legal guardian to use Luxe Aura services.
You agree to use our services only for lawful purposes and in accordance with all applicable laws.
Misuse, tampering, unauthorized access, or reverse-engineering of our platform is strictly prohibited.
2. User Account
You are responsible for maintaining the confidentiality of your account and login credentials.
You agree to provide accurate, complete, and updated information at all times.
Luxe Aura is not responsible for unauthorized access due to your negligence.
3. Products & Orders
Luxe Aura offers jewelry, including oxidized, silver, gold-plated, and gemstone collections.
Product images may differ slightly from actual items due to photography and screen variations.
Orders are subject to availability and confirmation of payment.
4. Payments
Payments must be made through approved secure gateways on our website.
All transactions are encrypted to protect your information.
Luxe Aura reserves the right to cancel any order in case of payment issues or stock unavailability.
5. Refund & Cancellation
Refunds and cancellations are governed by our Refund Policy.
Customized or personalized jewelry may not be eligible for return unless defective.
Returns must be requested within the timeline mentioned in our Return Policy.
6. Intellectual Property
All content on Luxe Aura (logos, text, designs, images, code, etc.) is the intellectual property of Luxe Aura.
You may not copy, reproduce, or redistribute any material without prior written permission.
7. Third-Party Links & Services
Our website may contain links to third-party platforms (e.g., payment gateways, shipping partners).
Luxe Aura is not responsible for the content, terms, or policies of these third-party platforms.
8. Limitation of Liability
Luxe Aura is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services.
We do not guarantee uninterrupted, secure, or error-free access to our platform at all times.
9. Termination
We reserve the right to suspend or terminate your account if you violate these Terms or misuse the platform.
You may close your account at any time by contacting our support team.
10. Changes to Terms
We may revise these Terms periodically. Updated Terms will be posted with a revised date. Continued use of our website means you accept the updated Terms.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Kolkata, West Bengal, India.
12. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
Luxe Aura
Email: support@luxe-aura.in
Phone: +91 8617504622